This course helps participants to identify where they fall within the change cycle and to learn how to effectively manage and embrace that change so that they can remain productive during times of uncertainty.
This course helps the individual participant to identify their own social style and to learn how to become more effective in working with others who possess different styles. It also covers non-verbal communication, effective listening techniques and includes practice in sending and receiving messages.
On this course the concept of productive conflict is emphasized. Conflict can present itself in the workplace and in personal relationships. The way that the conflict is resolved is critical in preserving the relationship and can enhance the way individuals interact moving forward.
How we treat our customers, whether on the phone, face-to-face or in a recovery situation is critical to an organization’s success. This program helps employees who have customer contact to avoid certain behaviors and approaches that can cause customers to leave or to protect their loyalty.
Dealing with Difficult People
This course provides tools and techniques for employees who work with challenging people and situations, both internal and external to the organization, which will improve interactions that will lead to a more positive outcome.
Each level of leadership requires different skills and techniques for leading an organization to higher levels of success. Four leadership development levels are offered, depending on the needs of the participants.